We aim to provide a smooth and comfortable experience for all guests. This Refund Policy explains when and how refunds may be issued.
Guests may cancel their reservation according to the cancellation policy selected at the time of booking. Refund eligibility and amount depend on the timing of the cancellation.
If the property is not as described, unavailable, or has significant issues at check-in, guests must notify us immediately. We may offer a partial or full refund after reviewing the situation.
If a problem arises during your stay, please report it as soon as possible. Refunds may be considered if the issue significantly affects your experience and is verified.
Refunds may not be provided for:
Changes in personal travel plans
Minor inconveniences that do not affect the stay
Failure to follow house rules
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
